Call Centre Agents

Call Center Agent Job Responsibilities:Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.Call Center Agent Job Duties:
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; forwarding requests.
Maintains call center database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by participating in educational opportunities. Education and Experience
Proficient in relevant computer applications
Knowledge of customer service principles and practices
Knowledge of call center telephony and technology
Some experience in a call center or customer service environment 
Good data entry and typing skills
Knowledge of administration and clerical processes Key Competencies
verbal and written communication skills
listening skills
problem analysis and problem solving
customer service orientation
organizational skills
attention to detail
adaptability
team work
stress tolerance
In your application mention the county you would like to work in.