Job Summary
The Call Centre Care Agent is responsible for managing all incoming calls to the Old Mutual.
Key Tasks And Responsibilities
Always answer incoming telephone calls into the Call Center in a professional manner. Provides information to customers via Old Mutual approved resources. Completes accurate and timely documentation of all services provided to callers. Assist clients with I-invest Account activation & Pin Resets Escalate / liaise with other teams on any issues which require further consultation. Support the branches and front office team. Normal Call center duties. E.g., carrying out customer surveys, social media, and email management. Performs all other tasks as assigned by the line Manager. Retrieval and sharing of ad hoc statements in line with the OM confidentiality guidelines. Research required information using available resources. Handle and resolve and document complaints. Provide customers with product and service information in line with OM confidentiality guidelines.
Qualifications & Experience & Competencies
Basic level of proficiency with Windows based applications such as MS Office, Excel, Word
Proficient ability to analyse data and develop recommendations
Strong verbal and written communication skills
Maintains a professional/customer service focus at all times.
Skills and competencies
2+ months professional experience in an office setting using the telephone and computer as primary instruments to perform the job duties
Business related degree
At least one year insurance experience
Progress in Professional qualification in insurance e.g., ACII, COP preferred.
Knowledge in customer service principles and practices
Knowledge of call Centre telephony and technology
Qualifications & Experience
At least 1 year experience
Educational Requirement
Bachelor’s Degree in a business-related field
Closing Date – 23 May 2023
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