Job Description
The holder of this position will first begin as a trainee then later transition into Call Centre Agent role after successfully meeting the training requirements. Below are some of the duties and responsibilities during and after the training:
Manage large amounts of outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Research required information using available resources
Document all call information according to standard operating procedures
Complete call logs and reports
Recognize, document, and alert the management team of trends in customer calls
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Utilize software, databases, scripts, and tools appropriately
Meet personal/team qualitative and quantitative targets
And any other duties assigned
Qualifications
1 year experience in a call center or customer service environment
Diploma or Degree in public relations or any other related field
Knowledge of administration and clerical processes
knowledge of customer service principles and practices
knowledge of call center telephony and technology
Familiarity with CRM systems and practices
Verbal, (English language proficiency
Superior listening skills
Proficient in relevant computer applications
Stress tolerance and resilience
Excellent data entry and typing skills
Achieve thoroughness and accuracy when accomplishing a task.
Willingness to think proactively and anticipate future needs
Apply via :
jobs.smartrecruiters.com
