We’re looking for a Call Center QA who will be responsible for monitoring and evaluating call center agents’ performance, ensuring compliance with company policies and quality standards, and providing feedback and training to enhance customer service excellence for Jiji.
Key Responsibilities:
Audit outbound calls.
Proficient in QA reporting
Skill Set & Qualifications:
Minimum 6 months and above as a QA in a busy outbound sales call center
Proficiency in Excel is an added advantage
Excellent communication skills, both verbal and written
Team player
Able to plan and manage workload effectively
Interested and qualified candidates should forward their CV to: hr@jiji.co.ke using the position as subject of email.
Apply via :
hr@jiji.co.ke
