Primary Purpose:
This position is responsible for providing interpretation services at the RSC Africa Call Center, and translating written materials into the key languages of our refugee populations.
Essential Duties:
Maintains high performance standard based on a thorough knowledge of and adherence to established RSC Africa, CWS/IRP, DOS/PRM, USCIS, and UNHCR policies and procedures regarding current refugee processing eligibility criteria and USRAP processing.
Maintains a high level of interpretation and translation language skill and ability for both inbound and outbound calls.
Provide accurate concepts and explanations with no additions or omissions, and according to conventions of established interpretation protocol.
Process and impart information swiftly, and relay intentions, emotions and tone in your interpretations.
Provide clear and exact translations of written materials, and interpretations of verbal communication from English to at least one of the following target languages: Somali, Congolese Kiswahili, Kinyarwanda, Kinyabwisha, Dinka, Massalit, Kinyamulenge, Kibembe, Tigrinya.
Provide interpretations of questions, answers, statements, arguments, explanations and other forms of verbal communication.
Rendering sight translations of documents and other written materials.
Imparting thought, purpose, spirit, emotions and tone of speakers from source language into target language.
Provide feedback and input to Call Center Representatives/ Supervisor on call quality and how to improve time for calls with interpretations.
Assist the Call Center Specialist with hiring of other minor language contract interpreters for outbound calls.
Assist Call Center Specialist with the training of CWS RSC Africa contract interpreters on tips and guides for effective call interpretation.
Completion of daily activity logs and other documentation.
Performs additional duties and special assignments as needed to facilitate the efficient operation of the Call Center at RSC Africa, and Programs in general.
Qualifications:
Experience:
Written and verbal knowledge of at least one of the following main RSC Africa processing languages required. (Somali, Congolese Kiswahili, Kinyarwanda, Kinyabwisha, Dinka, Massalit, Kinyamulenge, Kibembe, Tigrinya).
1.5 years’ experience as an Interpreter preferred.
Skills:
Demonstrated ability to provide accurate and real time interpretation. Excellent bilingual communication skills, both verbal and written.
Proficient with use of office equipment.
Outstanding listening, retention and note-taking skills.
Proficient enunciation and pronunciation skills, and pleasant, professional voice.
Proficient understanding of cultural sensitivity, and ability to collaborate with people from diverse cultural backgrounds.
Demonstrated computer skills for Microsoft Word, Excel, PowerPoint, and Internet.
Apply via :
workforcenow.adp.com
