RESPONSIBILITIES
Manage inbound and outbound calls in a timely manner.
Adhere to communication scripts when addressing various topics.
Identify customers’ needs, clarify information, and offer solutions or alternatives.
Capitalize on opportunities to upsell services.
Cultivate enduring relationships with customers by going the extra mile.
Meet personal and team qualitative and quantitative targets.
REQUIREMENTS & SKILLS
Previous experience in a customer support role. Demonstrated track record of exceeding quotas.
Proficient in phone and verbal communication, with strong active listening skills.
Familiarity with CRM systems and practices. Customer-centric mindset with adaptability to different personality types.
Ability to multitask, prioritize, and manage time effectively.
Apply via :
docs.google.com
