Purpose of the position
We are looking for an experienced and motivated call center agent who will be managing all outbound calls and provide general information as required. You will be a member of the primary contact team for our clients interested in the services we offer. You will be responsible for meeting personal and team targets as well as our customer satisfaction. You will also inform customers of the services and project a professional company image through voice and online interactions.
Job Description
Manage large amounts of outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Research required information using available resources
Document all call information according to standard operating procedures
Complete call logs and reports
Recognize, document, and alert the management team of trends in customer calls
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
Utilize software, databases, scripts, and tools appropriately
Meet personal/team qualitative and quantitative targets
And any other duties assigned
Qualifications
1 year experience in a call center or customer service environment
Diploma or Degree in public relations or any ther related field
Knowledge of administration and clerical processes
knowledge of customer service principles and practices
knowledge of call center telephony and technology
Familiarity with CRM systems and practices
Verbal, (English language proficiency
Superior listening skills
Proficient in relevant computer applications
Stress tolerance and resilience
Excelent data entry and typing skills
Achieve thoroughness and accuracy when accomplishing a task.
Willingness to think proactively and anticipate future needs
Additional Information
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If interested kindly submit your application on or before 3rd Sept 2021.
Apply via :
jobs.smartrecruiters.com
