Role Purpose:
Section Manager has to ensure quality, range and freshness (food) of offered goods to attract customers in order to achieve the set sales targets for the assigned section.
Role Details – Key Responsibilities and Accountabilities:
Respect and ensure the implementation of the security & hygiene procedures (assets and employees) in the store.
Ensure the team is listening to customer and react rapidly to their requirements.
Stay informed about competition activities in the store’s catchment’s area and take necessary measures.
Respect national concepts application in the department.
Ensure proper stock management (stock value, control out of stock, orders and merchandise deliveries)
Enforce (food) safety, health and security rules within the section as per internal standards and external rules and regulations
Ensure assortments are aligned with each store’s specific cultural, economic and social features.
Oversee the establishment of a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country.
Develop the price image and freshness image.
Initiate and motivate comparative studies within his section that can contribute to the efficiency of the commercial concepts.
Attend customers when they need support, listen to their requirements and offer solutions.
Monitor sales activities to ensure that customers receive exceptional customer service at all time.
Manage and control attractive displays (including merchandiser activities) and correct pricing are implemented at all time.
Personal Characteristics and Required Background
Skillset (job specific technical skills and behavioralcompetencies needed):
Good Communication and Presentation Skills
Customer Service Orientation
Time Management
Computer Skills
Language: English (Full professional proficiency – Required)
Minimum Experience: Experience of 3 years in Retail Business; and 1-2 years in an operations supervisory role
Minimum Qualifications/education: Diploma in Commerce or Finance
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