Core Responsibilities
Gather and analyze business requirements:
Interview stakeholders to understand their needs and goals.
Document and prioritize requirements.
Identify and assess risks.
Design and implement solutions.
Develop system specifications and prototypes.
Work with developers to implement solutions.
Test and debug systems.
Business Process Optimization
Continuously optimize customer-facing systems for ease of business and exceptional customer experience.
Continuously optimize internal business systems for optimum efficiency and agility.
Train and support users for optimum system utilization and productivity.
Project Management and Support
Assist in project planning, scheduling, and resource allocation.
Track project progress and report on milestones and deliverables.
Manage project risks and issues and propose mitigation strategies.
Key Deliverables
Personalized & Progressive Customer Relationships
Ensure systematic management of customer relationships throughout the customer lifecycle, from acquisition to growth.
Optimize for scalability and cost-efficiency.
Personalized Customer Experience & Ease of Doing Business
Improve overall customer experience and make this a source of competitive advantage for the company.
Optimize for scalability and cost-efficiency.
Efficient & Interconnected Supply Chain
Deploy solutions to achieve a seamless and interconnected supply chain, from raw material to fulfillment stage.
Enable on-time fulfillment with lean inventory.
Optimize for scalability and cost-efficiency.
Efficient & Effective Product Innovation
Enable systematic translation of in-depth learnings into new products and roll out.
Optimize for scalability, collaboration, speed, and product success.
Key Decision Making
Suggest and implement optimal ways to gather requirements as per defined focus areas.
Independently explore and suggest solution options to Team Lead – IS & BI for approval.
Suggest execution plan for approved solutions to Team Lead – IS & BI for approval.
Execute multiple assigned projects at any given time in quarterly cycles.
Qualifications
Bachelor’s degree in IT, Information Systems, Computer Science, or any related field required.
Related certifications such as Certified Business Analysis Professional (CBAP®) will be an added advantage.
A certification in Project Management e.g., PRINCE2, PMP, Agile certifications etc., will be an added advantage.
Previous experience with Microsoft Power Apps and/or other low code platforms would be an added advantage.
Previous experience implementing an ERP or other enterprise-wide applications would be an added advantage.
Minimum 2-3 years’ experience in a similar role.
Proven track record and experience designing and delivering business solutions that meet the needs of both customers and internal stakeholders.
Please send your resume to careers@spinners.co.ke with the subject line “Application: Business Systems Analyst.” Kindly note that only shortlisted candidates will be contacted.
Apply via :
careers@spinners.co.ke
