Employment Terms: Permanent & Pensionable
Job Ref. No. JHIL015
Role Purpose
Facilitate timely documentation of retail portfolio and policy maintenance of retail book. Provide dedicated and comprehensive service to the intermediaries and clients with a proactive approach to ensure business retention of the schemes and policies by meeting set service timelines while ensuring underwriting guidelines and controls are strictly adhered to and enforced.
Main Responsibilities
Receive retail business application documents and vet for completeness of initial data provided for set up/addition/deletions/mid–term adjustments and card production.
Timely processing of membership documents i.e., acceptance letters, membership schedule, membership cards, cover confirmation letters and policy documents
Monitoring policy holder claims utilization – Sending Member statements to Intermediary/policy holder to advise members on balance of cover especially
Ensure accurate system capture of medical benefits purchased and members covered, prompt debiting and dispatch of premiums invoices and the renewal/commencement premium schedules to the client/intermediary.
Ensure printing and dispatch of premium debits/credits and reconciliations of schemes managed promptly, correctly and efficiently.
Production of credit note after 90 days of deletion and on verification of no claims paid.
Handling of queries on coverage/card/debit and credit note and other from brokers, members, claims team, service providers.
Prepare policy documents and endorsements within agreed TATs
Re–indexing of all relevant membership DME documents to the group/member contact as appropriate.
Key Competencies
Detail–oriented with problem–solving abilities and conceptual thinking.
Ability to manage different stakeholders
Ability to prioritize & deliver within set timelines
A team player with strong customer focus
Qualifications
An undergraduate degree in Social Sciences or Business related from a recognised institution
Professional insurance qualifications – CII/COP an added advantage
Relevant Experience
At least 2 years of experience in an operational setting preferably from the insurance sector.
If you are qualified and seeking an exciting new challenge, please apply via Recruitment@jubileekenya.com quoting the Job Reference Number and Position by 23rd February 2022.Only shortlisted candidates will be contacted.
Apply via :
Recruitment@jubileekenya.com
Leave a Reply