PURPOSE:
To drive business process optimization through working with senior leaders and stakeholders to gain an in-depth understanding of critical business requirements and developing innovative solutions for operational and strategic changes and mitigate risks related to the daily operations within Shared Service Centre.
PRIMARY RESPONSIBILITIES:
Evaluate business processes, anticipate requirements, identify areas for improvement, and develop and implement solutions.
Lead ongoing reviews of business processes and developing optimization strategies.
Perform requirements analysis, conduct forums and presentations to share ideas and findings.
Effectively communicating your insights and plans to cross-functional team members and management.
Coordinate and perform user acceptance testing.
Coordinate process optimization initiatives, develop project plans, and monitor performance and ensure timely completion.
Develop & maintain inventory of process documentation for all processing units in Shared Service Centre with appropriate version control and trigger for process reviews where such reviews are required on pre-defined periods.
Prioritize initiatives based on business needs and requirements serving as a liaison between stakeholders and users.
Review business processes to identify areas of potential improvement or weakness in risk management controls.
Conduct internal reviews to evaluate compliance with internal controls and regulatory requirements, analyze incidents in timely manner.
Coordinate risk management forums for all units within Shared Service Center to provide a consolidated risk profile for the department.
Implement and maintain a controls monitoring framework to and procedures for identifying, assessing, managing, and reporting operational risks within an organization.
Assess the potential impact of operational risks on the department’s ability to meet its goals and objectives.
Conduct regular training sessions on operational risk management best practices for employees within the departments.
PERSON SPECIFICATIONS
Bachelor’s degree in a Business-related field from a recognized institution.
Certification in project management and/or process re-engineering.
A minimum of 5 years of experience in business analysis and operational risk management.
Thorough knowledge of Banking Operations and application of process workflows.
The ability to influence stakeholders and work closely with them to determine acceptable solutions.
Advanced technical skills.
Excellent documentation skills.
Fundamental analytical and conceptual thinking skills.
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