Job Purpose
The Business Process Re-engineering Specialist is responsible for leading continuous improvement, across the Group, through the application of process improvement and re-engineering methodologies and principles to conduct process modernization and manage automation projects.
The responsibilities will include the development of modern business methods, identifying best practices, creating, and assessing process performance measurements, and striving for continuous improvement.
The role is responsible for effective transitioning of the changes through project activities and objectives.
The role identifies process improvement opportunities, applies lean principles to redesign the target business processes, develops, and manages the processes for measuring the efficiency and effectiveness of services provided through the digital and physical channels.
Minimum Education
Bachelor’s Degree
(Master’s Degree in Information Systems or related field will be an added advantage)
Minimum Experience
5- 10 years’ experience in Process Re-engineering and Automation
Critical Competencies
Detailed understanding of the BPM mapping and automation
Detailed experience in the banking industry with emphasis on
Digital Banking (CASA, Credit, Trade Finance, Operations)
Detailed and proven experience in Agile development
environment with specific familiarity with SCRUM
Behavioural Attributes
Strong organisational and planning skills
Ability to articulate business impact of changes
Strong strategic thinking with a practical mindset
Results driven
Influencer
Special Requirements
Previous exposure to BPM systems and Process Automation
Key Result Areas Key Performance Inputs/Activities
Process Innovation
8 to 10 years’ progressive experience in business improvement and performance measurement projects
Demonstrated track record of re-engineering business processes and driving adoption across an organization/department
Clear understanding of business process streamlining methodologies
Accredited in Lean, Six Sigma or other process improvement methodology
Has managed functional processes and policies and/or projects in a financial institution
Experience of implementing continuous improvement processes Drafting process ideas to reduce costs and improve production rates
Ensuring processes comply with regulatory, safety and quality standards
Developing standardized operating instructions for the changed processes
People Skills
Supporting the success of a high-performing organization by helping to champion process improvement practices and culture across the Group
Attention to detail and passion for delivering outstanding service
Excellent interpersonal, negotiation, coaching, verbal, and written communication skills, as well as tact, and diplomacy.
Ability to communicate ideas, both orally and in writing, to influence others using on-on-one contact, formal presentations, and group discussions
Ability to maintain strict confidentiality
Create understanding of the ‘real’ versus ‘perceived’ need through experience and expertise while complying with company policies, legislation, and regulations
Keep the client informed about progress through written communication, telephone communications, and/or face-to face meetings
Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as necessary
Maintain a consistent image as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the organization
Effective internal consulting skills along with the ability to positively influence others in a desired direction to achieve identified outcomes without direct and indirect lines of authority
Ability to make complex things simple to execute
Ability to coach and influence at all levels within the organization
Ability to multi-task and work independently as well as part of a team; self-motivated
Manage Changes
Ensure a healthy working relationship between team and all other departments in terms of system functionality and business processes in the bank. Front and back-end and all processes in between need to be considered.
Ensure the processes and systems used adhere to Industry standards and compliance rules
Provide constant feedback on status of changes to be implemented
Ensure all changes are implemented on time and the operational impact has been assessed and properly catered for4. Project Management
Ability to coordinate delivery of work activities
Prepare programme schedules, design execution life cycles, identify and manage associated risks
Design the standards of quality assurance, review the test results and measure solution fit
Ensure all changes are signed off as per the timelines agreed with IT
Manage changes to be deployed and ensure that the relevant access has been allocated to the team to perform tests on the day of the deploy
Operational Excellence
Conduct systems, processes, policies and procedures analysis and identify failure root causes and make necessary recommendations
Conduct risk analysis and make necessary recommendations
Review efficiencies of internal procedures and methodologies
Business Change and Innovation
Review existing systems, policies and procedures against legislative requirements and propose solutions
Conduct process analysis, design and propose re-engineered process solutions
Research technologies and business concepts to support and enhance corporate strategy
Design technology and business process solutions
Collaborate with other solution driven process owners as and when required in design and implementation
Prioritization and Escalation
Ensure that changes are communicated and prioritized within the business as well as the team
Attend prioritization meetings with IT and the business
Apply via :
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