Role Summary
The Business Process Improvement Manager will drive business excellence initiatives, ensure continuous improvement of products, processes, systems and customer value propositions. The ideal candidate must be results oriented with the ability to drive ROI with velocity and agility, ensuring accountability, focus, and strategic alignment.
Responsibilities
Provide strategic leadership and co-ordination to major improvement projects across multiple functions within ICEA LION Life
Deliver significant operational improvement and financial benefit across functions
Lead multiple process improvement initiatives to a quantifiable result in defect reduction, cost avoidance, loss reduction or revenue enhancement
Assess complex situations and data that lead to the identification, prioritization and selection of process improvement opportunities
Act as a change agent to instill a continuous improvement mindset across multiple functions within ICEA LION Life
Serve as an internal expert on process improvement tools and techniques, and coach process owners and leadership
Facilitate in the process of identifying opportunities for improvement, inclusive of intelligent automation solutions
Monitor service delivery standards and impact of process improvement
Requirements
Bachelors’ degree in a business-related field
Business process reengineering/improvements certification e.g. LEAN Six Sigma, TQM, Kaizen
At least 8 years’ experience in a similar role in the financial services industry.
Understanding of Insurance Industry/Financial Services
Knowledge of design thinking, Customer Journey Mapping
Agile certification.
Apply via :
selfserviceuat.zohorecruit.com
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