We are looking for an individual that will run and accelerate the growth of Tusker Town making it a must visit location for Kenyans (18+) and recognized as an exciting innovative hub.
In this role you are not…
Adapting but disrupting
Identifying problems but finding solutions
Doing business as usual but doing business unusual
Seeing impossibilities but unlocking possibilities
Roles & Responsibilities
Develop and implement a growth plan that will deliver on business targets: traffic, revenue, time spent, frequency of visits and sentiments
Manage day to day operations of the microbrewery including people, resources and assets
Responsible for a small team of direct employees and a wider team of indirect employees to deliver on the vision, values, brand and customer experience of Tusker Town.
Drive high standards of consumer experience and satisfaction at the microbrewery
Develop and maintain new and existing customer relationships.
Develop & leverage a network of contacts to attract visitors to the microbrewery by identifying, pursuing and closing on new business opportunities, customers, and partnerships
Lead and represent the business (Tusker Town) in formal external stakeholder engagements
Responsible for capability building for employees to ensure consistent service delivery & high level of consumer satisfaction
Embed the Company’s ESG policies and procedures in the microbrewery.
Skills and Experiences
Proven working experience as an Operations Manager, sales executive or relevant role.
Proven experience in delivering outstanding customer experience in the hospitality industry, or Brand Homes an added advantage
Strong strategic and operational business acumen
Analytics & problem-solving skills
Communication and presentation skills, both oral and written
Interpersonal skills for building and developing relationships with clients
Project management
Negotiation Skills
Education
A bachelor’s degree in relevant field – Hospitality Management, Marketing, Commerce, Business Administration
At least 10 years of relevant experience in a similar role
Apply via :
diageo.wd3.myworkdayjobs.com
