PURPOSE OF THE ROLE
To generate new business whilst maintaining existing client base in order to achieve set business targets
To ensure that high quality standards of customer experience is provided in order to attract, retain active and enthusiastic customers for increased sustainable business
To optimize resources mainly human capital and Bank assets in order to achieve a quality effective and efficient business operations while appreciating the business risks.
Reporting to the Regional General Manager, the role holder will be responsible for the following:
Business Development
Proactively market lending and deposit opportunities from current and prospective clients
Champion growth of non-funded income lines to ensure a balanced healthy business
Understand and provide clear direction to the branch based on market analysis and local area customer trends and competitor offering
Budget accountability: responsible for strict cost management in the branch.
People Management
Drive and inculcate the right Corporate culture at all times
Create an empowering environment for direct reports that fosters creativity and encourages innovation
Develop a high performing team through effective use of KPIs/ SMART targets and timely reviews with active feedback and coaching
Ensure training of staff is carried out and business continuity plans are in place
Reward and recognize high performing teams and staff, hence motivating the team towards high performance
Directly responsible for discipline among staff within the branch by following the Bank’s disciplinary and grievance procedures.
Conduct regular meetings with branch staff to ensure all staff are on track on performance, receive feedback on any issues arising from the business and support those with performance challenges.
Customer Experience
Ensure the branch achieves service excellence by closely monitoring and improving customer service standards, through closely working with the Regional Customer Service Managers
Ensure regular training on customer service is done for the branch teams by the Customer Service Champions
Ensure stellar customer service and prompt attendance to any customer complaints.
Compliance & Risk
Ensure that all operations and controls within the branches are adhered to and in compliance with set regulations, to protect the business
Achieve performance standards in the branch audit; low portfolio at risk (PAR) by ensuring that there is quality lending; no frauds and overall high compliance standards
Budget planning, control and evaluation for the Branch.
Additional Responsibilities: On request, participate in Departmental and or Group wide business initiatives including any other matters that may be assigned from time to time.
Qualifications
Holder of a degree (business related preferably) from a recognized University will be desired) or its equivalent with 7 years’ experience in a managerial function
Holder of banking professional qualifications such as ACIB or AKIB and working experience in a multicultural environment will have an added advantage
Over 12 years working experience at Equity Bank/ industry, with prior experience in both Branch operations and credit having served in the current role for more than 5 years
Last performance rating of 3 and above with no disciplinary case/ sanction in the last 3 years.
Behavioral Competencies
Is an inclusive leader with an extroverted interest in people
Enjoys responsibility, authority and the social initiative required by a leadership position
Applies pressure in a charismatic way to achieve an objective and to gain acceptance of their point of view
Applies interpersonal skills, self-confidence and charisma to influence and persuade
Is an excellent motivator, knows how to communicate and can persuade
Is very independent, has no difficulty accepting risks and has a strong sense of urgency.
Leadership Style
Display initiative and an enthusiastic, positive and persuasive style
Take immediate control of situations and does what it takes to attain objectives and solve problems
Makes decisions in a spontaneous and confident way, based on the available information
Is a good team leader; with a confident and “in charge” attitude to lead the group to the completion of goals
Encourages direct reports by delegating work, exerting effective controls progressively towards objectives
Exercises a lot of pressure to get projects completed.
Desired Knowledge
Thorough understanding of the Banking industry and the policies and procedures of the Bank
Good knowledge of the business environment, industry regulations and government regulations
World class customer service skills
Good working knowledge of MS office suite and Bank’s systems.
Apply via :
equitybank.taleo.net
