The role holder will be responsible for establishing and maintaining strong relationships with microfinance institutions (MFIs). The primary responsibility is customer acquisition, retention, and generating income through the sales of the bank’s products.
Key Responsibilities
Ensure all new businesses comply with AML/KYC and CTF regulations and maintain up-to-date customer information.
Identify and develop new business proposals promptly to capitalize on potential opportunities.
Onboard new clients, address their needs, and ensure the service provided aligns with customer expectations.
Drive the growth of the existing deposit book by expanding current accounts, collection business, and wholesale deposits from focus institutions, in line with organizational targets.
Grow the existing asset book by increasing quality loans and advances to focus institutions, meeting set organizational goals.
Achieve income generation targets through integrations and co-branded solutions that recruit institutions to our platform.
Stay informed on developments in the cooperative movement, monitoring industry performance and regulatory changes.
Provide advisory services and build capacity to support institutional growth and consolidate their business with the bank.
Deliver exceptional customer service, resolve queries, and ensure customer satisfaction.
Prepare customer sales coverage plans and go-to-market strategies to optimize market penetration and wallet sizing with existing customers.
Role model the bank’s brand and corporate values both internally and externally.
Perform other official duties as assigned by management.
Qualifications, Experience
Bachelor’s degree in commerce or business-related field.
At least 5 years’ experience in a sales-related role in the financial institutions segment.
Computer proficiency is a must.
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