Responsibilities
Development of the annual segment strategy and regular performance reviews against set revenue targets.
Business growth of the MSME, Chosen Corporate Segments and achievement of segment targets.
Risk management in the sales cycle and in all business transactions.
Credit control resulting in a quality premium book
Product Innovation in partnership with suitable insurance partners to provide responsive products to the target customers.
Sales & Business Development:
Driving non-funded insurance sales along the micro, small & medium enterprises, and chosen corporate customer segments in line with the bancassurance growth strategy.
Data mine the loan book and conduct targeted selling of insurance solutions to targeted customers.
Synergize with the Kingdom Bank segment leaders and teams to optimize insurance businessg. through customer literacy forums, marketing activations and so on.
Generate hitlists for targeted prospecting through calls, customer visits update sales tracker and reports on progress of daily sales activities.
Make presentations to pitch sales to prospective customers and follow up leads to sale closure.
Train branches on appropriate insurance solutions and provide them with the requisite support to drive non-funded income through insurance.
Attend meetings to report on sales performance against targets, track, and report on annual strategy implementation progress.
Ensure timely renewal of existing business in the segment portfolio and proactively address any service gaps to curb business attrition.
Ensure premium is collected from policyholders as per the laid down procedures on all business underwrittenand placed.
Performance of post-sale evaluations and after-sales service such as explanation of policy terms and conditions to newly onboarded clients.
Innovate products in liaison with insurance partners to leverage on new opportunities and/or emerging clients’ needs.
Cross – sell insurance solutions to bank borrowers and also bank services {Accounts, FDR, forex, etc.} to insurance customer to promote Kingdom bank as a one-stop shop.
Superior customer experience
Key driver for not only customer satisfaction, but also building a base of promoters by enhancing superior customer experience and advocacy to drive competitive advantage, leading to faster organic growth andlower co
Timely service support to branches on all business support required to generate insurance sales.
Create a differentiated customer experience design, tailored to target customer needs, and optimizecustomer interactions with the brand, offerings, and touch points to consistently deliver and make continuousimprovements to the desi
Link sales and service and embed superior customer service culture as the bedrock to grow the balance shee
Solicit customer feedback and craft a workplan to implement relevant recommendations for responsive customer engagements.
Collection of market intelligence information local competition, products, levels of service and implement appropriate recommendations to impact delightful customer experience.
Risk & Compliance
Ensure compliance with both external and internal regulatory requirements and the approved Policy and Procedures Manuals-both bancassurance and bank-wide.
Adopt a risk-conscious approach in business transactions, in particular ensuring adherence to AML (Anti-Money Laundering) and CFT (Combat against Terrorism Financing) requirements.
Provide recommendations for improving procedures and systems for initiating corrective action.
Attend risk management trainings to sharpen knowledge on emerging risk trends and to influence risk conscious behavior.
To perform any other duty as assigned in line with the organizational goals and objectives.
Qualifications
A university degree preferably in a business-related fie
Certificate Of Proficiency in insurance at minimum, good advancement in ACII or AIIK is desirable.
Minimum of 5 years’ experience in insurance business development, preferably in be a busy bancassurance intermediary or insurance brokerage.
Experience in insurance sales management, marketing, and customer relationship management
Apply via :
www.kingdombankltd.co.ke
