Key Functions of the Role
Business Development Assistant – The incumbent will ideally be a marketer in addition to receptionist duties.
Business Development Assistant Job Responsibilities
Receiving and processing customer orders and receiving inbound and making outbound calls to resolve routine customer concerns in a timely and professional manner.
Coordinating and resolving customer follow-up requests to provide and maintain the highest level of customer service.
Making contact with cancel request customers to retain business.
Probing to identify root cause and using approve d customer save offers (e.g., discounts, service calls) to retain customers.
Entering and maintaining customer data (e.g., contact information, service plan, billing information) into customer database accurately and timely.
Developing base for long-term sources of clients by using referrals, occupational and groups to compile lists of prospects.
Approaching potential clients by utilising mailings and phone solicitation as well as making presentations to groups at company-sponsored gatherings.
Determining clients’ particular needs and financial situations by scheduling fact-finding appointments, determining coverage of present coverage and investments; ascertaining long-term goals.
Developing a co-ordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation.
Enhancing company reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements for the Business Development Assistant Job
Self-driven, flexible and hard working.
Diligent and an exemplary team player.
Able to work in a multicultural environment.
Possess the skills and drive to motivate others.
Good interpersonal skills.
Innovative, aggressive and able to work under minimum supervision.
Proficiency in MS Office suite of packages.
Excellent communication both oral and written.
Excellent phone etiquette.
Analytical and time management skills
At least 2-3 years’ experience in sales & marketing
