Responsibilities
Department administration tasks; Standard Operating Procedures and Service Level Agreements, Custodian of the department processes, Contact point for the department, Organizing meetings for the department and anything to do with the meetings, including follow up items and ensuring they are closed
Automation; Working with Business System Analysts/Cytonn Technologies to discuss on improving the systems, Presenting the dashboard on department automation – needs, already achieved, Work In Progress
Contact management; Database management, Calendar management and planning e.g. meetings – ensure no crash on meetings within your department
Follow up on tasks assigned to members in the various departments
Monitoring of emails to the department; Efficiency and response time, Respond to emails and calls on behalf of the department
Daily reporting schedule on department; Contacts, Queries, Meetings – internal and external, Key activities, Coordination with other departments
Events and activations; events ownership, Discuss with brand the requirements, ensure check list covers all the department desires, Smooth running of events (programme, invitation and thank you notes, speakers preparation, review write ups towards the event if any)
Product improvement/review; Recommend new products or improvement through online research and client engagement sessions, work with brand on Product Life Cycle for the products
Partnerships and collaborations; Provide a list of all your new external contacts to Client Services on daily basis, attend meetings with external and or internal parties when called upon by department, Follow up on business closed by Client Services from your contacts
Any other duties as may be assigned from time to time
Requirements
An undergraduate degree with a minimum 2nd Class, Upper Division
Must have achieved at least a B+ or equivalent in high school
Strong communication skills (both written and oral)
Strong organizational and time management skills -ability to adhere to deadlines, multi-task and be able to prioritize
Entrepreneurial spirit with demonstrated creativity & innovation in business
Ability to learn quickly and manage workload in a demanding environment
Knowledge and experience with Microsoft Office
go to method of application »
