About the Role
Reporting to the Chief Risk & Operations Officer, the Business Analyst will be responsible for developing, analysis and reporting capabilities as well as monitoring performance trends and offering analytics support to the collections department’s functions.
Through his/her skills and expertise, he/she will provide improvement structures and controls for processes through collaboration with other function leads.
Duties and Responsibilities
Acquiring data from primary or secondary data sources and maintaining databases/data systems.
Drive data mining, extensive visualization, graphing, and development of new methods of reporting to aid interpret data and analyze results using statistical techniques.
Identifying, analyzing, and interpreting trends or patterns in complex data sets.
Enabling internal teams to monitor and track their key performance indicators (KPIs) and recommend improvements to current metric collection process and deliver tracking and reporting for key KPIs in the collections department.
Developing and implementing databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
Design key dashboards and scorecards for Senior Leadership and Business Unit (CEO, COO, Team Leaders, Training Team, etc.)
Perform ad-hoc data analysis to support the collections team’s initiatives.
Create and maintain efficient and secure systems for recording data and producing relevant documentation.
Maintain the daily relationship with the business intelligence suppliers (Credit and Sales team)
Seek opportunities to drive innovation and process improvement within the reporting spectrum.
Filtering and “cleaning” data by reviewing collection agents reports and performance indicators.
Contributing to the maintenance of business analysis tools and processes with a significant contribution to influence data policy development and regulation in Collections.
Required Qualifications
Hold a Degree in Business/ Actuarial Science/ Mathematics/ Computer Science or equivalent with added knowledge of Accounting/Finance concepts from a recognized Institution.
2-3 years of experience working in a reporting environment
Accounting/Financial experience will be an added advantage
Proven ability to deliver high quality & accurate reports within demanding timescales.
The ability to analyze, model and interpret data.
Have good knowledge of Programming languages such as Oracle, Python, Structured Query Language (SQL) and Relational Databases.
Proven ability to create insightful dashboards by use of available visualization tools
Knowledge, Skills, and Abilities
Strong technical and numerical skills with advanced Excel skills.
Strong communication skills (both written and verbal) – ability to clearly communicate complex quantitative analysis in actionable insights.
Great Data Visualization & Presentation Skills
Detail-oriented and passion for problem-solving.
Ability to work on own initiative or as part of a team.
Knowledge of data tools
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