Job Purpose
We are seeking a highly motivated and detail-oriented individual to join our team as a Business Analyst. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of both business processes and IT solutions. As a Business Analyst, you will collaborate with project sponsors, stakeholders, and project teams to gather, analyze, and prioritize requirements for various IT projects. You will be responsible for ensuring that IT solutions align with business objectives and maximize efficiency and effectiveness.
The Business Analyst’s role is to elicit, analyze, document, and validate the business needs of stakeholders. This includes interviewing stakeholders, eliciting, and compiling user requirements to understand the technology solutions they need. The Business Analyst will also apply proven communication, analytical and problem-solving skills to help the business make good technology decisions. The Business Analyst will also be proactive by exploring emerging technologies to optimize business processes. The BA will play a pivotal role in ensuring IT’s understanding of business requirements.
Majorly, BA acts as a bridge between specific Business Units/Subsidiaries and IT Services, planning and coordinating operational activities by maximizing the value provided by systems to that particular business unit or subsidiary. In addition, work with users to identify ways in which IT services can benefit their business, and define the detail of their requirement in terms of functionality and performance.
Responsibilities:
Collaborate with project sponsors to determine project scope and vision
Clearly identify project stakeholders and establish user classes, as well as their characteristics
Conduct interviews to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods
Identify and establish scope parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics
Work with stakeholders and project team to prioritize elicited requirements
Research, review and analyze the effectiveness and efficiency of existing requirements- gathering processes and develop strategies for enhancing or further leveraging these processes.
Maintain an understanding of business processes and their IT needs
Maintain an awareness of current and emerging technologies
Identify opportunities where business objectives can be met by using IT
Provide Business Units/Subsidiaries with advice, guidance and assistance in the identification, selection, testing, and analysis of IT Services’ capabilities
Work with users to define the details of their requirements in terms of functionality and performance
Support introduction of new services § Proactive identification of value-adding IT business solution for the business units/domains
Ensure business requests align with IT strategy and recommend IT solution that will maximize influence and business process improvements
Draw out business prioritization process – assist in making the case for funding and supporting stakeholder discussion leading to approval
Represent specific business user constituencies in ensuring that realistic but robust requirements are submitted
Facilitate understanding of specific requirements and adequate packaging of service for represented Business/Subsidiaries
Monitor overall application and functionality build, ensuring requirements are implemented § Manage key stakeholders in IT and business to ensure tight alignment of IT initiatives with the business objectives
Coordinate communication strategies with end-users and business community
Establish (with Business & Technical solutions) the best technical support to deliver cost-effective solution satisfying the business requirements and needs
Monitor specific functionality build, ensuring requirements, budget and calendar are respected
Support on acceptance and user testing
Voice concerns and/or satisfaction on the user community with IT Service effectively creating a continuous improvement circle
Develop and manage relationships with business and subsidiary management and assist all levels within the business area to define their overall business requirements
Qualifications
Formal Qualifications:
First degree in Business or ICT related discipline from a recognized university
Certified Business Analysis Professional (CBAP) certification is desirable
MBA is an added advantage
Knowledge of a mainstream project methodologies and frameworks (e.g. Agile, SAFe, Scrum, Prince2 etc.)
Years of experience:
Minimum 3 years as a Business Analyst or a Process Analyst
Knowledge:
Business Analysis
Financial services industry knowledge
Benefit/Value assessment
Customer service
Decision making
Problem solving
Relationship development
Requirement specification
Business technology application
Skills:
Excellent written and oral communication skills
Excellent interpersonal skills
Excellent analytical and problem-solving skills
Excellent negotiation skills
Strong leadership, people management and supervisory skills
Attributes:
Ability to make sound and logical judgements
Demonstrate leadership and personnel/project management skills
Good understanding of the organization’s goal and objectives
Able to conduct research into issues and products as required
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