Key Responsibilities :
Ensure that all intermediary requests, queries, complaints are dealt with in accordance with the standards laid down by Cigna Insurance Middle East S.A.L
Provide a dedicated and comprehensive service to the intermediaries and acting as the primary escalation point of contact for intermediaries within the assigned portfolio and deliver the highest level of service and care.
Maintain effective relationships with colleagues and key stakeholders (Internal / External) to ensure that service objectives are met.
Collaborate with different departments in Cigna to come up with ‘best’ solution to client’s issues or suggestions.
Maintain appropriate and accurate records of broker interactions, discussions, broker-visit
Qualifications
Bachelor’s degree required
Excellent English written, oral communication and Presentation skills, Arabic is a plus
Reporting skills
Exceptional organizational and time-management focus
Independently responds to inquiries, grievances, complaints or appeals ranging from routine to moderate complexity.
2+ years of customer service experience managing people, reporting, analyzing and solving customer problems required; call center experience a PLUS
Ability to perform in a high volume, fast paced work environment
Proven ability to work independently as well as a productive member of a team
Proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
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