Got it! Here’s the revised version without the “Job Title” and “Apply Here” sections:
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Join a dynamic and forward-thinking team dedicated to making a lasting impact on the mobile generation across developing markets. Since our inception in April 2015, we have provided millions of loans to underserved populations, and our growth has attracted investments from leading Silicon Valley venture capitalists. We offer a competitive salary, stock options, and an attractive benefits package to help you thrive professionally.
### What We Offer:
– Be part of a passionate, experienced team committed to transforming the financial landscape in emerging markets.
– Work with cutting-edge financial technology and contribute to meaningful change for the mobile generation.
– Competitive salary and stock options, along with generous benefits.
### Responsibilities:
As part of the Servicing & Collections team, you will be responsible for ensuring that borrowers understand their loan terms, make timely repayments, and receive exceptional customer service. Your role will primarily involve communicating with borrowers through in-app chat, SMS, emails, and phone calls.
#### Key Responsibilities:
– **Data Management & Reporting**: Use **SQL** to derive and manage borrower data, which will be sent to outsourced debt collection agencies.
– **Debt Collection Support**: Respond promptly to inquiries from third-party debt collection companies and ensure they are following company guidelines and standards.
– **Communication**: Reply to customer repayment or collection-related emails and provide timely, clear responses to borrower queries.
– **Trend Analysis**: Analyze loan repayment and debt collection trends to identify opportunities for improvement.
– **Invoicing & Reconciliation**: Generate invoicing data for debt collection companies and reconcile all invoices accurately.
– **Credit Reference Bureau (CRB) Management**: List customers with CRBs when necessary and clear borrowers who have repaid their loans fully with CRBs.
– **Process Improvement**: Identify gaps in our debt collection and servicing processes, providing actionable recommendations for optimization.
### Job Qualifications:
– **Proficient in SQL**: Strong ability to write and understand SQL queries to manage and analyze borrower data.
– **MS Excel Expertise**: Excellent proficiency in MS Excel for data analysis, reporting, and reconciliation tasks.
– **Educational Background**: A degree in Business, Statistics, Computer Science, or a related field, or an equivalent combination of experience and education.
– **Strong Analytical Skills**: Exceptional ability to analyze data, identify trends, and propose actionable insights.
– **Entrepreneurial Spirit**: Comfortable working in fast-paced, startup environments with a high degree of ambiguity. A self-starter who takes initiative.
– **Team Player**: A collaborative individual who thrives in a team-oriented setting, contributing to the collective success of the organization.
If you’re a proactive, analytical individual with a passion for financial technology and improving loan servicing processes, we encourage you to apply for this exciting role.
Visit [www.activityinfo.org](http://www.activityinfo.org) to submit your application.
