Job Summary: As the overall in charge of the branch office, the successful candidate will ensure the office runs efficiently and profitably, to coordinate and supervise the marketing team and agency force, to drive marketing and sales, management of credit control within company policy as well as maintain high customer service functions in the region.
Key Responsibilities for the Branch Manager Job
Design and implement the branch marketing and sales strategies geared towards business growth and retention;
Sourcing and procuring of business in line with the set targets/budgets;
Identify and target the niche market through brokers, agents and direct agents and direct clients and build and maintain a strong presence in the region;
Continuously ensure branch is a profitable center for the business and achievement of set targets;
Enforcing the set underwriting guidelines and ensuring the business is acquired within the agreed terms and credit limits;
Ensure renewal of existing accounts to improve business retention;
Overseeing the day to day administration of the branch operations ensuring adherence to the company policies.
Custodian of company assets and all accountable documents in the branch.
Coordinating marketing drives and marketing activities for the branch and preparation of various management reports.
Gather monitor and report intelligence information within the region on products, target market, premium rates and underwriting techniques, sales and brokers network and client base;
Ensure excellent customer service delivery in the branch office
Branch Manager Job Education and Key Competencies
Be at least 28 years of age;
Have a minimum education level of K.S.C.E. C+ (Plus);
Bachelor’s degree in Insurance or related field.
ACII qualifications/ IIK Diploma
Should be computer literate;
Mature, confident, articulate and with strong communication and interpersonal skills;
Resulted oriented with ability to work under strict deadlines and meet set sales targets;
At least four years’ experience in managing retail operations in insurance industry.