Main Purpose of the Job – (Job Summary)
Overseeing branch sales and administrative operations and to ensure completion of performance targets in respect to underwritten premium, client recruitment, quality service and expense control to achieve business objectives.
Main Responsibilities
Promoting business growth and achievement of set performance growth targets by marketing Kenindia as a brand and selling its insurance products to new and existing customers
Monitoring market activities and identifying ways in which the company’s services can be improved and rendered more competitive
Ensuring that branch operations run smoothly and profitably so that quality service is provided to customers at all times.
Driving operational matters at branch level and ensuring compliance with set policies and procedures.
Training and setting targets and monitor the performance of Agents.
Visiting, developing and maintaining good rapport with customers and handling their queries, and reporting on any significant/persistent concerns to management
Analyzing and approving quotations including rating discounts as per set limits.
Recommending risks for risk survey and appointing vehicle valuers in line with company guidelines
Reviewing and recommending revision of insurance policy terms and conditions as required
Verifying, approving and signing of underwriting documents i.e. policy documents, endorsements up to set limits
Preparing, monitoring and Analyzing branch underwriting reports and making recommendations
Identifying, implementing and benchmarking best practices in management
Ensuring that all files within branch limit are reviewed at renewal and implementation of recommendation including recommendations from the underwriting hub
Talent management including coaching, mentoring, developing, training and evaluating branch staff in the underwriting department to achieve highest level of performance
Managing and implementing change initiatives to achieve desired business plans and culture
Any other duties assigned
2 or 3 Key Deliverables (specific to this position)
Business Growth
Profitability
Increased market share
Satisfied customers
Job Specifications
Relevant Experience
At least 3 years of relevant experience of successfully heading a branch of an insurance Company
Academic Qualifications
Undergraduate Degree in any field
Professional Qualifications
Professional Insurance Qualifications ACII or AIIK
Diploma in Marketing an added advantage
Key Job Skills (specific to the job)
Sales skills
Underwriting skills must be able to give accurate quotations
Problem solving and decision making skills
Relationship building skills
Networking skills
Staff supervision, training and performance management skills
Insurance Skills (special Category)
Management skills
Product knowledge.
Insurance knowledge
General Skills
Communication skills
Interpersonal skills
Customer Service
IT skills (fluency)
Our Competencies/Behaviours
Integrity
Reliability
Transparency
Professionalism
Teamwork
Quality
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Apply via :
www.kenindia.com