Branch Manager

Report To: Reconciliation Accountant
Do you have a line management responsibility? Yes
Result Areas

Verify and post product/service, quantity at POS.
Receive payment by cash, visa/master credit cards, Li gift vouchers, Mpesa ( buy goods and services).
Issue receipts, and/or change due to customers and packaging of the products. Issue Etr receipts attached to the sales receipt.
Pack customer products, receipts into Li packing bags
Maintain clean and orderly checkout counters.
Answer customers’ questions, and provide information on procedures or policies.
Resolve customer complaints in conjunction with the manager.
Collection of client email addresses and phone numbers for use by marketing department.
Outlets telephone management, receiving calls, and making sure machines and phones are fully charged.
Filling receipts and banks deposit slips.
End Month Closing
Cash Up Reporting
Booking of all therapy services in the customer book before services can be done
Inventory Control duties

Performance of weekly spot checks by brand
Performance of inventory reconciliations
Inspection of inventory for expiries, damages as part of spot check

Key Performance Indicators

Zero customer returns
Zero cash losses.
Zero returns due to wrong packaging/billing
Zero customer complains
Clean counters at all times.
Full customer satisfaction
Zero complains relating to customer experience/service
90% collection of all customer data
Fully charged phones and machines.
Receiving and responding to all calls to stores
Correct and neat filing.
Dispatching documents and files by 1st day of month after
Perform cash up reporting at close of every business day.
Zero services performed without booking.
Zero unposted services.
Reduced shrinkage to below 1% of inventory value. Preferably nil losses.
Regular reports on inventory status and reconciliation status

Stakeholders (Key receivers of my work)

Finance Manager
Internal Audit Manager
Reconciliation Accountant
Heads of Departments

Requirements:
Knowledge: Computer working knowledge with emphasis on advanced excel.
Skills:

Organizational skills
Time Management skills
Communication skills
Customer service skills
Leadership skills
Abilities Multi-tasking
Target driven
Deliver results under tight deadlines
Project a professional image
Team player

Qualifications:

Diploma in any Business related course
Computer literacy.

Work Experience (Period)

3 years experience

CORE VALUES
Integrity

Act honestly and with integrity.
Show respect for others in the way they conduct themselves.
Respect confidentiality.

Competence and Care

Carry out work competently and with care.
Ensure they have an appropriate level of relevant knowledge and skill to carry out a piece of work.
Must continue to develop their knowledge and skills in a manner appropriate for their role

Impartiality

Must ensure that your professional judgement is not compromised, and cannot reasonably be seen to be compromised, by bias, conflict of interest, or the undue influence of others.

Compliance

Must comply with all relevant legal, regulatory and professional requirements.
Must take reasonable steps to ensure they are not placed in a position where they are unable to comply.

Speaking up

Should speak up if they believe, or have reasonable cause to believe, that a course of action is unethical or is unlawful.
Must take reasonable steps to ensure users are aware of any substantial issues with a piece of work for which they are responsible or in which they have had significant involvement, if those issues might reasonably influence the decision-making or judgement of users.

Communication

Communicate in a timely manner, clearly, and in a way that takes into account the users.
Show clearly that they take responsibility for their work when communicating with users.