Driving Business Performance
Implement business strategies to deliver performance and growth as communicated by the Regional Manager.
Drive branch performance against key performance standards as communicated and agreed with the Regional Manager in areas including:
balance sheet growth,
sales growth and income contribution,
cost performance,
credit management,
employee satisfaction,
customer experience,
operational risk and control rigor management
Provide clear direction to branch staff on the Retail and Business Banking business objectives, translating and prioritizing into business performance measures at branch level.
Establish relationships with key clients or business influencers in the local area, including client visits, and complete call reports for every customer visit and this should be filed for snap checks.
Monitor daily branch sales performance ensuring sales and portfolio growth targets are achieved
Understand the local business drivers and issues that have an impact on branch performance.
Identify business improvement opportunities and make appropriate recommendations to the Regional Manager service initiatives, improvement for existing products and processes, opening or closure of branches
