Job description
Reporting to the Regional Branch Manager, the position will be responsible for the development and implementation of business strategies to deliver performance and growth targets whilst maintaining good business environment and client relationships at the branch.
Key Responsibilities;
Responsible for the overall performance of the branch and achieving specific sales, service and operational excellence targets focusing activities to a world class customer service.
Developing business plans/strategy formulation/implementation at branch level and has authority to make credit decisions as per the limits provided.
Establishing and developing sales opportunities including cross-selling to achieve targets and to meet customer needs.
To build and improve the quality of retail and business clients.
Overseeing daily operations in all areas of the branch, reviewing all branch reports, and effectively managing branch expenses.
Ensuring world class customer service standards in line with the group policy are achieved through efficient service delivery and prompt response to issues at the branch.
Preparing credit applications for presentation to the Credit Committee and to monitor credit risks of all the branch customers.
Ensure all legal securities are secure ensuring proper administration of credit files.
Retain existing customers by building loyalty-customer interactions.
Achieve satisfactory audit ratings of 90% and above.
Liaising with Head- Office departments to ensure operations are within laid down strategies and group policy.
Managing and monitoring the team workflow at the branch – to synergize each job role to the overall objective of the branch, in line with set targets.
Proactively raise the profile and reputation of the Bank in the local community, building a network of contacts and undertaking appropriate promotional activities.
Education, Competencies and Experience
Bachelor’s Degree in Business or related field.
Possession of a postgraduate degree or professional qualification in a related field e.g. CPA or ACCA will be an added advantage.
3 – 5 years Banking Experience, 3 of which must include responsibility for delivery and managing of a business team.
At least 2 years supervisory experience.
Credit appraisal skills.
Experience in managing team performance.
Experience in developing positive relationships with internal and external stakeholders.
Excellent analytical skills.
Excellent negotiating, networking and influencing skills.
