As a Branch Manager, you will oversee daily operations, manage staff, foster a positive work environment, and drive customer satisfaction. You’ll play a key role in ensuring smooth operations, increasing productivity, and achieving sales targets.
Key Responsibilities:
Operational Management (50%)
Oversee forex bureau operations and ensure profitability.
Manage teller cash levels and authorize cash movements.
Establish competitive market rates for foreign currencies.
Monitor and report teller performance and balances.
Ensure compliance with internal policies and regulations.
People Management (20%)
Train and evaluate staff to ensure high-quality customer service.
Supervise daily functions and activities of tellers.
Customer Relationship Management (20%)
Maintain excellent client relationships and negotiate rates.
Address customer concerns and ensure satisfaction.
Compliance (10%)
Ensure proper KYC and AML procedures for transactions.
Safeguard against fraud and identity theft.
Maintain approved cash levels per insurance policies.
Qualifications and Skills:
Diploma in a business-related field.
Minimum 3 years of experience as a manager in a forex bureau or equivalent.
Experience with Fabit system is a Must
Strong knowledge of forex operations.
Excellent communication, negotiation, and organizational skills.
Proficiency in computer systems and numerical analysis.
Apply via :
www.linkedin.com
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