Reporting to the Sales, Networking & Development Manager, the job holder will have the overall responsibility of leadership and business growth in the assigned branch through aggressive customer acquisition and growing market share of Oriel product portfolio.
Principal Accountabilities:
Business Development and Sales
Plan and implement sales strategies within the branch
Responsible for achievement of overall sales targets (monthly/quarterly/annual) for the branch
Maintain existing accounts, obtains orders, and establishes new clients
Exhibit products and services to existing/potential customers and provide best solutions vs needs
Coordinates sales effort with marketing, finance, technical and logistics teams
Customer Focus
Regular communication with customers to increase customer satisfaction
Resolves customer complaints by investigating problems and giving suitable solutions
Preparing reports on customer feedback and market intelligence with recommendations
Carry out customer education on importance of using genuine parts
People Management
Direct and coordinate overall staff operations of the branch unit
Set employee goals and objectives and monitor performance
Organize and manage business meetings within the branch
Establish systems and procedures that ensure that staffs are informed about the business directions and their expectations.
Supervise all sections to ensure they are working efficiently and in tandem with overall business objective and ensure the business unit complies with company policies
Branch Administration
Oversee stock control, stock levels and stock reconciliation
Approving stock orders and supply management
Forecast future stock needs and orders and ensure they are in line with financial goals
Ensure that the company’s assets are adequately safeguarded from abuse or loss, and fully utilized in the interest of the business improvement and development
Business Reporting
Prepare clear and timely monthly performance reports and proposals to the line Manager
Prepare reports for senior management and attend business review meetings
Assess the performance of the business unit against the business’s goals and plans
Follow up on concerns raised from the monthly reports
Key Performance Indicators
Revenue generation – achievement of branch sales target as per set sales budget
Quality operational standards within the branch
Excellent customer service in the branch
People management
Accurate reporting on market intelligence and feedback
Facility utilization and maximization
Key Skills and Qualifications
Degree/Diploma in business or engineering field
Minimum of 3 years’ experience in a supervisory role
Prior experience in sales role preferably in automotive industry
Possess strong business acumen
Ability to attain targets & get things done
Ability to lead and develop people
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