Ensuring all disbursed Retail check-off loans within assigned employers are booked on the respective employer payrolls within the agreed timelines.
Responsibilities
Aiming at having the accounts at paying status by timely submission of deduction data to assigned employers within agreed cut off dates for effecting
Maintaining the quality of the assigned portfolio within the agreed threshold by collecting amounts due efficiently and effectively
Managing the arrears position of his/her assigned portfolio to acceptable levels by ensuring the Roll rate is within the agreed threshold for each bucket of arrears & maintain an excellent Bank/Scheme relationship.
Presenting deduction data to assigned check-off employers within the agreed cut-off dates and ensuring the same is effected.
Follow up of all loans not deducted, underpayments and loans dropped from payroll and document recovery effort.
Ensure timely receipts of loan deduction schedules/by products and check-off payments for all assigned schemes
Follow-up of all payments due for all assigned schemes
Offering support to the branches to deliver respective data to the employers on need basis
Direct manual recoveries from transactional accounts for customers to optimize collection results both at pre-delinquency and delinquency stages of loans under one’s management.
Consistent and close monitoring of the Retail pre-delinquency book in liaison with Business Units so as to reduce the PAR to acceptable levels.
Handling all queries within assigned portfolio relating to loan stoppages, clearances and issues relating to check-off deductions. Timely forwarding to respective assigned employers’ payroll stoppage instructions and deduction data amendments.
Timely/ Promptly Communicating to business unit and the reasons for dropped cases given by employers e.g. dismissals, deaths, resignations & ensure monthly updates to the branches and the Head office business units.
Providing timely feedback to management on collections challenges within assigned portfolio and possible solutions and recommendations for quality improvement.
Consistently engaging employers who are in arrears to make good the payment through calls and employer visits.
Escalating any suspicious activities/accounts noted during the collection process
Qualifications
A degree in a business-related field.
A good knowledge of collections in the banking sector trends and practices.
A detailed knowledge of specific Bank products such as Personal unsecured loans.
A good awareness of the Bank’s Credit policy.
A good awareness of the Bank’s vision and focus especially on relation to Collections.
Good negotiation skills.
Apply via :
www.kingdombankltd.co.ke
