The primary responsibility of Bid Office Specialists is to manage bids from the time that a sales opportunity is qualified in (assessed as a desirable deal for NTT to pursue) to the time that it is won or lost and handed over to the delivery team that will fulfil the project or contract with the client. The position is required to work on multiple small bids independently (single practices, single offerings) and/or medium bids (multiple practices, multiple offerings) in multiple assigned geographies. In some instances, this position is required to work on all bid types for a specific geography, e.g., a small country.
Working at NTT
Key Roles and Responsibilities:
Apply a level of project management principles and expertise to the management of bids including the management of resources, timeframes, risk, quality and governance
Manage all aspects and stages related to bids, including:
Initiation and planning
Kick-off
Solution Definition – contribute to the dialogue about solution, win themes and value proposition
Content Development – production and delivery of compliant, professionally produced proposals within customer defined timeframes
Response Consolidation – coordinate proposal input from a variety of stakeholders
Team Reviews –
Quality Control – ensure proposal documents follow standard formatting and quality standards
Management Review and Authorisation
Package and Deliver
Post-submission Administration
Bid Revisions
Bid Award
Win/Loss Review
Establish clear and effective plans for each bid and execute in accordance with these plans
Effectively manage bid resources to facilitate the development of appropriate deal strategies, solution and service architectures, commercial models and delivery/service management plans
Ensure that NTT’s risk exposure on all bids is understood, documented, communicated to all stakeholders and appropriately addressed/ mitigated
Keep an auditable trail of all bid artefacts and records on recognised company systems
Ensure that each bid is subject to the requisite team and management reviews prior to client submission, complying with NTT’s corporate governance
Communicate accurately and timeously with all stakeholders and take responsibility for communications being received and understood
Manage performance issues and escalations in the interests of ensuring bid progress and the development of a compelling offer
Facilitate the sourcing of general bid collateral from authorised owners in the business
Facilitate the compilation and delivery of all client-facing bid deliverables in accordance with client instructions and requirements as well as NTT standards
Analyse and deconstructing bid requirements
Strategise how to win on every bod proposal
Develop a set of standard templates for less complex bids
Manage bid notification platforms and alerts, ensuring the company never misses and opportunity
Review all customer requirements to ensure that they are met in the proposal and collaborate with a wide variety of involved parties to include all necessary information within the proposals
Track tender / RFP process and exact record keeping of strategic dates and information to be provided / presented
Tailor the tender response document according to the chosen strategy, ensuring key messages are included
Create innovative and striking presentations/materials that will be prominent in a competitive environment, whilst adhering to the NTT’s standards
Knowledge, Skills and Attributes:
Business and financial acumen
Good understanding NTT’s business model and key functions and offerings
Attention to detail and high quality of work
Ability to utilise key systems and tools related to bids
Specialist knowledge of all elements that contribute to bids including geographic scope (number of sites, location of sites), solution scope (number of technologies, lines of business), service scope (number of services, SLAs) and commercial complexity (contractual terms and conditions, pricing models, subcontractors)
Ability to build and maintain strong working relationships with key stakeholders at all levels of the organisation and across all functions
Specialist knowledge about the industry including competitors and market trends
Analytical and research skills
Verbal and written communication skills
Negotiations and problem-solving skills
Ability to be persuasive and apply influencing techniques
Effective reporting and presentation skills
High level of drive and ability to work under pressure
Good understanding of global commerce and business capabilities and policies for global deals
Ability to build and maintain cross-functional relationships with a variety of stakeholders
Maintains extensive knowledge of product and service offerings, including new offerings
Specialist knowledge of project management principles
Ability to work in an everchanging environment
Ability to manage concurrent projects and tasks while meeting competing deadlines
Mastery in Microsoft Word (tables, formatting, fonts, graphics, etc.)
Advanced in Microsoft PowerPoint (tables, formatting, fonts, graphics, etc.)
Academic Qualifications and Certifications:
Bachelor’s degree or equivalent in Business, Commercial, Business Development, Finance or equivalent
Agile Framework (Scrum), APMP (Association for Proposal Management), Project Management, Administration
Required Experience:
Seasoned experience managing, coordinating and implementing the bid process successfully
Seasoned relevant experience in similar role within a related environment
Seasoned experience as a consultant or practitioner
Seasoned experience of working in a commercial role involving a significant amount of client interaction
Seasoned experience researching and collaborating with subject matter experts to write and edit compelling proposals that are customised to the needs of the client
Skills Summary
Bidding Process, Bid Preparation, Data Governance, Developing Proposals, Project Management, Stakeholder Engagemen
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