Key Responsibilities:
Operations Management
Ensure efficient daily operations, including appointment scheduling, client consultations, and treatment room readiness.
Monitor and enforce clinic standards, cleanliness, and safety protocols tprovide a welcoming and safe environment for clients.
Manage inventory of beauty products, supplies, and equipment; coordinate with suppliers for timely stock replenishment.
Staff Supervision and Development
Recruit, train, and manage beauty clinic staff, including therapists, aestheticians, and receptionists.
Conduct regular performance evaluations, provide feedback, and create opportunities for professional development.
Foster a positive, motivated, and cohesive team environment tpromote collaboration and client satisfaction.
Client Relationship Management
Build strong client relationships by ensuring high standards of customer service and addressing client feedback.
Handle customer complaints professionally and resolve issues promptly tmaintain client loyalty.
Implement loyalty programs, promotions, and events tdrive customer engagement and clinic sales.
Financial Management
Oversee budgeting, revenue tracking, and cost management tmeet clinic financial goals.
Manage pricing strategies, promotional discounts, and service packages toptimize revenue.
Monitor clinic performance metrics, generate reports, and provide recommendations for revenue improvement.
Sales and Marketing
Collaborate with marketing teams tdevelop and execute promotional campaigns, social media content, and branding strategies.
Monitor client bookings, analyze market trends, and adjust service offerings as needed tstay competitive.
Promote cross-selling of services and products, ensuring staff are well-trained in sales techniques.
Quality Assurance and Compliance
Maintain compliance with health, safety, and industry regulations; ensure all team members follow proper protocols.
Regularly evaluate and upgrade service quality, clinic appearance, and overall client experience.
Ensure all staff hold required certifications and training for service delivery.
Qualifications and Skills:
Bachelor’s degree in Business Administration, cosmetology or a related field.
Minimum of 5 years of experience in beauty, wellness, or hospitality management.
Strong leadership skills with experience managing teams in a client-focused environment.
Excellent communication, problem-solving, and organizational skills.
Knowledge of beauty and wellness industry trends, treatments, and products.
Ability tmanage budgets, analyze financial data, and drive revenue growth.
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