Key responsibilities:
Welcome and interact with customers, find their preferences and to gently recommend coffee and other products they will enjoy.
Develop rapport with customers by learning their names, favourite drinks and food items.
Answer customer questions regarding coffee blends, preparation, and product freshness.
Prepare a wide variety of coffees, teas and other drinks of the highest standard, following prescribed recipes and presentation techniques to ensure consistent quality.
Co-ordinate the preparation of all orders from the coffee counter, enabling waiting staff to serve freshly made beverages promptly.
Be prepared at quieter times to cover all aspects of the front counter role, including operating the till, waiting, and clearing tables.
Reports all customer complaints to supervisor on duty and potential safety hazards, machine and equipment issues on CMS.
Responds to customer needs proactively to prevent customer service situations.
Answers telephone in a courteous and friendly manner including, but not limited to, greeting, giving directions to store location, receiving and filling customer orders, and calling back customers.
Maintain a safe, hygienic and presentable work environment, following approved operating procedures, food safety guidelines and health and safety regulations.
Keep equipment working efficiently by ensuring Shift-End and Day-End cleaning of coffee machines & equipment are done and any issues are reported promptly.
Perpetuate company Core Values at all times.
Requirements:
If you are a professional barista with at least a year’s experience, love people and possess good customer service skills, we would like to hear from you.
Email your CV and cover letter to career-ke@bbrood.com to reach us not later than 5th November 2021. Only applications sent to the above email address will be considered.
Apply via :
career-ke@bbrood.com