Job description
Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Hotels & Resorts a truly memorable affair. As Banquet Manager, you will liaise between multiple departments to ensure the success of every group function – and model exceptional service and leadership skills among your team.Hotel Overview: With magnificent views of majestic Mount Kenya, the Fairmont Mount Kenya Safari Club resorts 120 luxuriously appointed hotel rooms, set in over 100 acres of landscaped gardens, offer a unique blend of comfort, relaxation and adventure. Originally the retreat of movie star and club founder William Holden, the clubs illustrious former members have included Winston Churchill and Bing Crosby.
Summary Of Responsibilities
Reporting to the Food & Beverage Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Lead and manage the Banquet team in all aspects of the department and ensure service standards are followed
Address guest concerns and react quickly and professionally
Train Supervisors in the absence of a trainer
Balance operational, administrative and Colleague needs
Conduct regularly scheduled departmental meetings
Work closely with the Culinary and Stewarding team to ensure all banquetmeeting requirements are in place
Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
Manage the departmental budget
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned
Qualifications
Previous leadership experience in food & beverage required
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements: Eligible to work in Kenya
