Job Description
Purpose: The Production Manager is responsible for coordinating the activities instore bakery Production and monitoring procedures and standards to achieve consistent high quality products produced in an efficient manner. The production manager provides leadership for, and develops the abilities of, production leaders in the department.
The Production Manager is responsible for ensuring the best quality products, excellent customer service by maintaining regular quality audits, good manufacturing practices, compliance with local regulations (OSHA, Department of Health, etc.) and HACCP.
Duties and responsibilities
Develop and ensure production plans for all bakeries are in place
Ensure production target are achieved in the bakeries
Oversee quality assurance and consistency across all bakeries.
Set and develop hygiene standards and ensure compliance in the bakeries
Ensure good customer service is offered in the bakeries
Ensure there is product availability in the bakery, i.e. maintain at optimal capacity
Ensure that staff are in proper uniform and are well groomed
Ensure consistent and timely supply of ingredients to the bakeries from Head Office
Ensure machine repairs and service maintenance in the bakeries is timely done.
Develop sales promotion programs to attract more customers.
Enforce cleaning schedules for equipment and work area
Continually perform quality audits as well as equipment performance
Coordinate regular training on all staff for proper use of equipment, customer service and any other related training.
Any other task as assigned by the management.
Person Specifications
Academic Qualifications
Bachelor’s degree in business or related field
Professional Qualifications
Diploma in food production
Experience
3 – 5+ years of hands on, management experience within a food production environment, preferably within the baking or related industry
Good working knowledge of bakery production equipment such as mixers, dividers, rounders, proofers, etc
Working knowledge of process controls and industry standards
A good understanding of working within a budget and meeting those goals.
Skills
Ability to resolve problems and jump right in to help
Good Organization and Time Management Skills
Ability to supervise and mentor
Positive and professional communication and customer service skills
Competent in computer knowledge – accustomed to working in an MS Office environment and competent in Excel
