Job Summary
Administration, front office, customer service and telesales.
Job Responsibilities
Assist and support administrative staff in their day to day operations.
Assist and coordinate with sales and marketing teams.
Support sales staff in handling and documenting customer accounts e.g credit notes and LP0s
New accounts documentation.
Establishing new, and maintaining existing, relationships with customers
Managing and interpreting customer requirements
Offering after-sales support services
Administering client accounts
Preparing daily reports to the team
Recording and maintaining client contact data
Liaising with other members of the sales team and other technical experts
Solving client problems
Receive purchase orders of customers, directly or through sales persons
Coordinate with production & other internal departments
Prepare quotes, pro-forma invoice & final invoice.
Answering client inquiries, emails and phone calls.
Skills
A high degree of personal motivation and drive to achieve personal and professional goals.
Strong communication and interpersonal skills to create business relationships
Strong presentation and negotiation skills
Highly motivated self-starter.
Experience in front office channeling FMCG to retail and consumer clients
Qualifications
BA in Business Administration, Marketing degree or equivalent
Proficiency in Microsoft Office suite, Erp systems and Telesales
A minimum of 3 years’ experience
