Job description
Receiving, handling and converting enquiries for meetings, events and groups into sales.
Planning events in conjunction with clients.
Presenting and selling available and suitable event options to assigned clients with the highest possible standard.
Liaise with prospect customers by email, telephone and site inspections.
Arrange and carry out hotel show rounds.
Ensure the complete administration and execution of all planned events.
Negotiate space, dates and rates to obtain booking goal while focusing on shoulder and off-season business.
Identify need periods and undertake comprehensive program of sales activity to secure new and adhoc business minimizing the impact of low activity periods.
Assist in development and solicitation of banquet and event package plans and aimed at conference business and encourage repeat business.
Attend trade and travel shows for various markets in order to promote the hotels B2B business.
Actively manage business bookings, record denials, make network referrals.
Make commercial decisions to maximize MICE income on a daily basis.
Continue professional development through educational offering made via industry trade groups and educational institutions.
Must encourage repeat business through excellent customer service and inquiry handling.
Build strong relationships with customers to fully understand their needs.
Ensure online meeting partner websites are regularly updated and managed including photos, descriptions, and promotions.
Each month review the next 6 months availability to highlight high or low demand dates and take steps to minimize the risk of any shortfall or overbooking.
Ensuring all inquiries are recorded accurately.
Helping the hotel to identify new avenues of business and bring in more banquet events to the hotel.
Assist in the preparation and monitoring of sales, department and budgetary reports as and when required.
Other duties and tasks assigned by management within scope of the job.
