Overview of the Position
Our client in the automotive industry is recruiting for an Auto Centre Manager to be based in Nairobi. He/she will contribute to the overall success of the auto centre; run an efficient and profitable service centre through productive staffing, customer retention, cost controls, the achievement of objectives, and maintenance of all service records.
Duties
Lead the team by personally demonstrating and encouraging the Service team to demonstrate the Customer Behaviors in their daily activities and in all interactions with customers
Ensures the Service team works closely with Sales, Parts and Administration colleagues to deliver outstanding customer service
Develops the technical skills and workmanship of the team to continually improve the quality of customer service and satisfaction
Motivates the team to achieve sales and profitability targets
Supports the team in the resolution of complex issues
Establishes and monitors the team’s training requirements to ensure the required level of skill and expertise is achieved
Implements performance management and develops the team to improve performance
Selects and appoints new team members including apprentices and ensures they are equipped with the required skills and training.
Create and initiates service marketing plans, initiates and implements advertising and promotional activities.
Facilitates jobs within the agreed maintenance programme ensuring no jobs are delayed due to equipment failure.
Maximize service opportunities to meet sales and profit targets.
Manage day to day operations of the Service department.
Maintain workshop and body shop productivity records to monitor the effective use of labour profitability through periodic review and assessment of pricing policy, labour rates and fleet discounts
Analyzed current procedures and identifies opportunities to enhance facilities and improve the customer experience while maximizing profitability and quality of workmanship
Ensure maintenance of tools, equipment and operating areas, ensuring compliance with legislation.
Use feedback to improve skills and performance of self and the Service team
Other tasks as assigned.
Qualifications
Bachelor’s degree in automotive engineering or related industry is a MUST
3-5 years of managerial experience in an auto center/workshop is a MUST
Experience in the service centre, body works, tyre centre, car wash, and other auto duties.
Have organizational skills and time management.
Have leadership/management skills and a team player
Be able to communicate well and get along with people.
Be objective and fair, and present a well-groomed appearance
Be able to motivate others towards a common goal and be interested in their work.
Have a good business sense.
Mature; aged 30 years and above.
Interested candidates are invited to send their applications and detailed CV indicating current and expected salary to jobs@aurumconsultants.co.ke. This is an urgent position and will remain open until the position is filled.
Apply via :
jobs@aurumconsultants.co.ke
