Audit Process Manager Call Center Agents

SALARY:  2,500 USD

Duties and Responsibilities

Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations
Determine internal audit scope and develop annual plans
Obtain, analyses and evaluate accounting documentation, previous reports, data, flowcharts.
Prepare and present reports that reflect audit’s results and document process
Act as an objective source of independent advice to ensure validity, legality and goal achievement
Identify loopholes and recommend risk aversion measures and cost savings
Maintain open communication with management and audit committee
Document process and prepare audit findings memorandum
Conduct follow up audits to monitor management’s interventions
Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standard
To monitor Technology Systems Status against set baseline standards and configurations, generate exception reports, assign actions and track remedial measures.
To drive compliance to the companies  Technology Policies, Standards and Processes through awareness, education, proactive reporting and escalations.
To periodically review and report on the status of IT General Controls, recommend adjustments and changes required to improve efficacy.
Manage and lead a team that drives compliance and adoption of Technology best practice standards within the organization
Periodically review the implementation of Core IT Processes. Track resolution of any identified gaps. Such processes include:

Technology Change Control Process,
Backup & Recovery Processes,
Disaster recovery processes
Cyber security processes
Logical Access Management Processes,
Incident and Problem Management processes and any other as may be determined.

To review Governance and Control Instruments covering new and Emerging areas of Technology including Cloud Computing, Artificial Intelligence and Machine Learning, Robotic Process Automation.
Review risk management tools and practices within IT, including Risk Control Self Assessments (RCSA).
To Monitor the status of IT Operational Checklists and Playbooks and support system administrators in mitigating gaps in the current instruments.
Facilitate co-operation with Internal and external auditors coordinating access, provision of information required and tracking resolution of identified gaps.

Key requirements, skills and qualifications

Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, or related from a recognized university.
Professional qualifications such as COBIT, CGET, CISA or CISM.
10 years’ experience in Information Technology with at least 8 years’ experience in one of the following disciplines – IT Governance, IT Security, IT/IS Audit, IT/IS Risk.
Prior working experience in a leading formal IT General Controls for at least 3 years.
Experience with operating systems such as Windows & Unix.
Experience with Network Services and protocols and Internetworking Technology.
Exceptional interpersonal skills, including teamwork, facilitation, and negotiation.
Excellent planning and organizational skills with ability to breakdown complex items to actionable elements.

go to method of application »

Interested and qualified candidates should forward their CV to: recruitment@britesmanagement.com using the position as subject of email.

Apply via :

recruitment@britesmanagement.com