Job description
Job Location: Magic Planet, Kenya
Job Purpose: Responsible for insuring the smooth operation of Magic Planet in close conjunction with the Assistant FEC Manager and the FEC Manager and; leading the CSA team, Function Assistants and Technicians on the assigned shift to guarantee excellent guest satisfaction, by providing an exciting and enjoyable experience in a clean and safe environment.
Job Responsibilities
Carries out the daily walk through to identify faults, breakdowns and equipment deficiencies for all the store assets (games, rides, points of sale…etc) and reports any issues to the Floor Supervisor on duty and the relevant Technician.
Possesses a thorough knowledge of the tasks required to be carried out by CSA’s during his/her shift.
Leads the CSA team on the floor by providing the required help, support and guidance in order to improve staff retention and enhance competence of all front-line employees.
Provides support for all day to day operation and management of the FEC whilst ensuring that Standard Operating Procedures and Policies and Procedures are appropriately implemented and adhered to.
Provides the correct basic training and knowledge base to enable operating in a clean and safe environment both for guests and staff.
Possesses a thorough knowledge of ride and attraction operation to demonstrate basic skills required to operate rides and use of PPE equipment.
Identifies any gap in skills and informs the Manager if additional training is required.
Prepares the duty roster to make sure correct manpower is available to achieve the job purpose, whilst insuring regular rotation for all CSAs’ in all areas.
Prepares the staff vacation plan & overtime sheet in accordance with Operational needs.
Reviews the Weekly Collection Report (WCR) & Monthly Collection Report (MCR) to achieve optimum payout and Cost of Sales (COS).
Ensures the completion of daily stock control on the redemption prize counter and individual merchandising machines.
Ensures checking, verification and receipt of delivered stock.
Creates a stock inventory on a weekly and monthly basis and reports any discrepancies.
Controls, issues and monitors float and cash collection at end of shift.
Signs off the Technicians & Operators daily checklist.
Advises Managers if Repair and/or Maintenance are required to equipment.
Carries out basic H&S checks on rides and equipment as well as basic risk assessment to mitigate any risk to Magic Planet employees and guests alike.
Helps improve and maintain overall quality of presentation, maintenance and guest satisfaction level within his/her FEC whilst adhering to the Magic Planet overall brand guidelines, policies and values at all times.
Assists the FEC Manager and Assistant FEC Manager in management of assets within the FEC in terms of cleanliness, maintenance and preventative maintenance programs for rides and machines, as well as the quality of the displays in order to maximize revenue and guest satisfaction for the FEC.
Takes full ownership and accountability for the application of HR policies and procedures within the FEC.
Prepares different Financial and Operational reports as required by the job.
Carries out any other duties as and when required by the FEC Management.
Supervise and monitor stock movements from the FEC to Redemption and/or machines.
Personal Characteristics
Skillset (job specific technical skills and behavioral competencies needed)
Characterized with: passion, energy, drive, trustworthiness, delivery, process orientation and people focus
Substantial ability to self-motivate and start with great sense of leading multicultural teams
English language advanced verbal and written skills
Good verbal and written business communication skills.
Proactive person who is able to motivate others to achieve goals
Ability to supervise/ develop and lead the team with no manager present
Computer literate with proficiency with Microsoft Windows and Office applications
Minimum Experience
At least two years’ experience in a guest services role within the leisure and hospitality sector ideally gained operating family entertainment centers like Magic Planet.
Basic technical understanding of electro-mechanical machines and rides.
Good financial acumen with ability to formulate a plan.
Minimum Qualifications/education
Holding bachelor’s degree or any equivalent qualification.
English language advanced verbal and written skills
Advanced verbal and written business communication skills.
