Under the direct supervision of the (Snr) DIMA Coordinator/Deputy Director/Head of Service/Deputy Representative or other IM staff or designated manager, the Associate Information Management Officer supports data and information management activities in the relevant country and regional offices.
They are part of a team of data and information management staff (depending on office configuration) and support coordination among staff working on information and data management activities and liaison with Headquarters/Region/Country on data related issues.
Information and data management staff are responsible for coordinating, planning and delivering on data and information activities for all UNHCR operational contexts, responses and populations of concern, including providing coordination and leadership in partnerships on data with all stakeholders – including persons of concern. They serve the entirety of UNHCR staff and activities, including protection, programme, operations, external relations and executive management for evidence-informed planning, advocacy, and coordination. They are key in ensuring multi-stakeholder, multi-sector, and multi-country activities are provided with robust and meaningful data and information to support planning, funding and advocacy efforts. This includes both internal and external assessments, regional and country-based planning and monitoring activities such as the COPs, CRRF, RRPs, HNOs, HRPs, and Cluster Plans.
Information and data management covers the assessment, design, implementation and evaluation of data and statistical related activities. This includes assessment of the information landscape; definition of information and data needs; design of data and information activities, including data collection, analysis, storage and dissemination; implementation of data and information management activities; and monitoring and evaluation of data management activities. The focus is largely operational data along with financial and HR data related to assessment, planning, monitoring and evaluation. This is the data, information and analysis needed to deliver robust and comprehensive assessments and evaluations, and to support results-based planning, monitoring and reporting implemented by UNHCR and by its partners.
Depending on if they are located in HQ, regional or country offices, the role of the data and information management staff is to provide the necessary quality assurance and technical support for the full range of the data and information management and analysis activities to countries and regional offices; to ensure these process are in accordance with technical standards for data and information management; and to undertake regional or country data and information management (definition, collection, analysis, storage and dissemination) activities. In addition they are responsible for coordinating HQ and external support to the country and regional offices, to liaise with relevant bodies on relevant data and statistical matters; to monitor the quality of data and information management activities in country/regional or HQ; to design and implement global, regional or country-based data strategies and systems; to ensure data and information activities are implemented in according with data privacy policies, global data sharing agreements and data protection regulations; to communicate the status, value and importance of data; to provide the data, information and analysis needed for global analysis; and to identify risks and opportunities based on insights derived from data.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties
Coordinate data and information management activities:
Participate in the data and information management team and activities.
Contribute to the design and implement data strategies and systems.
Assist the data team and others communicate the status, value, and importance of data.
Support the collection, storage, management and protection of data.
Support consolidation of data systems, including the interoperability of operational data and systems.
Ensure consistency of data and results for country, global and regional analysis, including cross border analysis and response.
Support the coordination with HQ, external and regional partners on data and information management efforts
Take part the relevant IM network (internal and external) on refugee. IDP, etc and related issues.
Support data security, data protection and responsible data-sharing.
Support offices with data and information management:
Support the analysis of primary and secondary data for interpretation and evidence-informed decision making.
Support the monitoring of data and information management activities in offices for integrity, veracity, reliability and credibility and compliance with policies.
Provide technical and training support to operations.
Support assessments and situational analysis process with analytical frameworks, data collection, and analysis (standards, methodologies).
Support planning process (standards, methodologies) with data and statistical analysis and quality assurance on Theories of Change and indicators.
Support monitoring by providing quality assurance to the monitoring methodologies, data collection and analyses.
Review and assess country or region-specific data systems and needs; provide recommendations to regional bureau.
Undertake data and information management activities at the Global/Regional/Country level:
Help consolidate data and information for country, regional and global analysis.
Undertake data management activities (definition of needs, data collection, analysis, storage and dissemination)
Support analysis for comparative country, regional and global analysis, including political and socio-economic trends.
Take part in planning processes (COPs, regional RRP, regional migration response plans, etc.).
Support cross-country assessment and situational analysis, such as in regional RRP situation or COP.
Support the analysis of trends concerning changes at the outcome and impact levels.
Develop information management products such as indicators, templates, maps and dashboards.
Help ensure data is curated and stored in data registries and libraries in accordance with standards.
Undertake geospatial and statistical analysis.
Provide population movement tracking systems and other population data systems.
Support web-based data portals.
Support solutions for meeting ‘communication with communities’ information and data needs.
Work in close collaboration with:
All staff to further data literacy and assist in interpretation the data.
Registration staff regarding the use of individual and personally identifiable data collected or managed by UNHCR.
Programme staff on the data and information aspects of assessment, targeting and monitoring (three most data driven aspects of the OMC).
Cluster coordinators and partners on data and information needs in UNHCR-led cluster operations, including HNO and HRP processes.
Inter-agency staff on the development, coordination and monitoring of country and/or regional responses plans.
Protection staff on the design, implementation and analysis of protection and case monitoring systems.
Operations coordinators and reporting officers on the design and delivery of data and information management products for internal and external consumption.
Sectors technical experts on the methodologies, formats, storage and dissemination of sectoral data and information, including cross sector analysis.
Senior management to understand and serve their information and knowledge needs.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
Perform other related duties as required.
Minimum Qualifications
Years of Experience / Degree Level
For P2/NOB – 3 years relevant experience with Undergraduate degree; or 2 years relevant experience with Graduate degree; or 1 year relevant experience with Doctorate degree
Field(s) of Education
Social Science;
Statistics
Information Management;
Physical Science;
Economics;
Data Science;
Geography;
GIS;
Engineering;
Demography;
Computer Science; or other relevant field.
Certificates and/or Licenses
Not specified
Relevant Job Experience
Essential
Experience with data sharing, data management and data analysis to support policy formulation and implementation.
Desirable
Knowledge of national and international statistical systems; knowledge of international protection, human rights and international humanitarian law; experience in data collection and analysis in field situations; knowledge of GIS and geospatial systems and techniques.
Functional Skills
DM-Data collection methodologies
DM-Data Management
DM-Database Design & Development
DM-Data Collection and Analysis
DM-Metadata Creation & Management
IM-Statistics Analysis
DM-Open Source Software & Data
DM-Population census and econometrics
DM-Protection Data Management Systems
DM-ArcGIS (Geographic Information System)
DM-Cartographic Skills
SP-Design tools such as Global Positioning System (GPS)
CL-Cluster Information Management Tools, Resources and Approaches
PG-Needs Assessment and Response Analysis
DM-Data governance, quality assurance and preservation
DM-Data Interoperability
DM-Data science methodologies
DM-Development of and revision of data standards
DM-Qualitative data analysis
DM-Quantitative data analysis
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.
Desired Candidate Profile
The ideal candidate for this position should possess a strong background in information management and relevant work experience. Key responsibilities will include managing data from various sources across the region, creating and organizing data packages, and ensuring consistency and standardization of products and datasets.
Additionally, the role will involve handling operational data, including generating analytical reports on UNHCR data, crafting reports, and designing dashboards. Given the dynamic nature of the region, adaptability and continuous innovation are essential. The candidate should demonstrate proficiency in analyzing statistical information, translating planning specifications into technical briefs, and compiling and analyzing diverse datasets. Knowledge of relational data theory and advanced Excel skills are necessary, along with the ability to articulate technical requirements and operating procedures.
Experience with software such as ArcGIS, Illustrator, InDesign, R, Power BI, and SQL Server is preferred, while familiarity with HTML, PHP, ASP, and/or Java, as well as web design and software development experience, would be advantageous.
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