Key Responsibilities:
Learns the ability to start ‘owning’ portions of an installation, break/fix incidents, and problem management during project lifecycle.
Functions jointly with the Implementation Engineering team to meet client requirements.
Action less complex configurations and installations.
Attend to less complex break/fix events during project lifecycle.
Provides support and work alongside with Senior Associate/L2 and other senior support engineers.
Performs any other related task as required.
Knowledge and Attributes:
Basic understanding and appreciation of technical design principles and compute layers.
Ability to develop an understanding of fundamental project and administration processes.
Displays a strong learning orientation.
Good verbal communication skills.
Demonstrate a client service orientation.
Hands-on proactive in approach.
The ability to work overtime when required.
Some exposure to deployments for less complex tasks.
Relevant proficiency in following technologies – HPE, DELL, VMware, CompTIA A+.
Ability to develop an understanding of fundamental project and administration processes.
Hands-on proactive in approach.
Academic Qualifications and Certifications:
Bachelor’s degree or equivalent in Information Technology or Computing or related field.
Relevant certifications such as – HPE Proliant servers, MSA Storage; Dell PowerEdge servers; VMware Certified Associate VCTA-DVC; Dell Information Storage Associate – DCA-ISM.
Required Experience:
Some work experience in a technical implementation engineering
Apply via :
careers.services.global.ntt