Key Responsibilities
Supervise all daily operations at the show room
Maintain administration and relevant reporting and planning systems for the showroom and issue timely management and statistical reports.
Supervise cash and payment systems in accordance with company procedures and policies.
Plan and implement store merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance, image and ergonomics for customers.
Supervise selling and customer service activities and staff competence in these areas, so as to optimize and sustain sales performance, profitability and customer satisfaction.
Supervise costs and overheads, and all factors affecting the profitable performance of the showrooms.
Provide quality service by enforcing quality and customer service standards.
Supervise all stock movement activities: in/out, transfer, sales etc
Ensure adequate showroom stock in a way to eliminate stock shortage and perform stock replenishment in an efficient manner and in due time.
Ensure the showroom is neat and tidy to attract clients and encourage them to patronise the business
Coordinate sales reps in carrying out their daily tasks and set clear targets and KPIs for them
Assist in budgeting and arranging of merchandise
Provide training and support to sales reps who are falling short in terms of meeting up with targets/KPIs
Assist the showroom manager to create and maintain a strong visual appearance of the showroom by effectively executing merchandise plans and strategies
Coordinate all aspects of customer complaints, compensation and home damage/s to ensure overall customer satisfaction.
Manage showroom inventory and ordering of materials
Effectively carry out special projects as assigned by the show room manager
Ensure sales reps’ compliance to company policies and procedures
Skill & Experience
Minimum of 5 years’ cognate experience in a retail industry or Furniture
A Degree in Sales and Marketing or Business Related Course
Excellent planning and organizational skills
A Team player with good interpersonal and communication skills
Excellent networking and prospecting skills
Market intelligence on the industry and willing to aggressively sell furniture
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If qualified share CV to vacancies@jantakenya.com by 18 October 2023
Apply via :
vacancies@jantakenya.com
