Floor presence during shift, greeting and interacting with guests.
Perform daily inspection of restaurant/ outlet for readiness according to standards.
Responsible for all opening/closing procedures of shift, including Log Book, pre-meal shift, guest comment card process, and menu engineering.
Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company quality standards.
Implement incentive programs to generate increased revenues and motivate colleagues
Responsibility for maintaining the highest standards of service and ambiance.
Supervision of tabletop presentation for meal service.
Supervise and direct service
Handle guest complaints in the most diplomatic manner.
Ensure food quality and 100% customer satisfaction.
Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing).
Maintaining inventory of equipment, linen and other supplies
Profit & Loss management by following cash control/security procedures manages labor, review financial reports, and takes any appropriate actions.
Monitoring and controlling Micros system in appliance to guest checks and hotel reports
Monitor speed of service and exercise quality control for both food and beverage.
Schedule dining room personnel with forecasted business ensuring that staffing is adequate and yet within budgetary goals.
Increase knowledge of the industry trends.
Maintain safety by adhering to stated safety policies and handle guest and employee accidents.
Ensure Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met.
Relate any outlet maintenance needs to the Engineering Department by work order program.
Keep storerooms in a state of readiness, cleanliness and tidiness.
Promote and maintains good employee relations between service kitchen and dining room.
Qualifications
Bachelor’s degree or Diploma in Hospitality Management or related field.
At least 3 years of experience in a luxury hotel or resort setting preferred in similar role.
Strong knowledge of F&B management practices, including food safety, service standards, and guest relations.
Excellent leadership, interpersonal, and communication skills.
Familiarity with Opera systems, MS Office,
Passion for hospitality and delivering outstanding guest experiences.
Proactive, detail-oriented, and capable of working independently.
Ability to adapt to a fast-paced, dynamic environment.
The position requires flexibility in working hours, including weekends, holidays, and evenings, as per the operational needs of the hotel.
Apply via :
jobs.smartrecruiters.com
