Responsibilities
Ensure adhering to the safety first policy at the work place all the time and maintain an updated branch safety file
Organize a daily frontline staff parade to get staff feedback, communicate safety information, processes and procedures review and any management information
Maintain an updated daily parade minutes book and escalate in writing all staff concerns to the Operations manager within the first one hour of receipt of such concerns
Deploys staff optimally and ensures all assignments are well covered at all times
Ensure full compliance of courier processes and procedures and report in writing all violations on time to the Team leader compliance.
Ensures all shift staff reporting and fall-out timings are observed; and shift plan timings are observed; sorting- raising delivery sheets- Handing over – deliveries
Receive and confirm seal for all incoming route vehicles; and ensure proper handling of customer shipments to eliminate damages losses and pilferage
Ensure delivery vehicles leave the Hub at the agreed time and deliveries are done within the set Service Level Agreements
Reconcile 100% of day’s deliveries at the end of each shift timing and hands over day’s updates and, daily reconciliation report to Team leader compliance at the end of shift
Deal with customers complain effectively and escalate any complex and unresolved inquires and complains within the first 15 minutes
Perform periodic staff Performance appraisal and keep updated performance records for all staff under his shift
Ensure proper route planning and scheduling for cost effective and timely deliveries
Prepare service monitoring reports for all assigned key customers
Investigate incidents and accidents which fall within the shift and files updated corrective action reports
Prepare weekly reports on frontline staff feedback and competitor activities
Debt collection and Management on the assigned set of customers to keep them within approved credit terms
Additionally receive and confirm that all incoming items are accompanied by respective waybills
Ensure route vehicle to Nairobi and upcountry branches leave the hub at the agreed time
Ideal candidate:
Knowledge and Qualifications
Bachelor’s degree with at least 5 years of experience working with operation, maintenance and administration of fleet.
In-depth knowledge of fleet management solutions (preferably ROADBASE), fleet scheduling
Thorough knowledge of transport management systems and operations scheduling
Basic training in motor vehicle maintenance.
Experience
Minimum 5 years managing fleet administration
Excellent communication and IT skills
Proven record in managing revenue, costs and profitability
Technical Skills
Financial Acumen
Advanced selling skills
Planning and Management Skills
People Management skills
Conflict Management
Negotiation Skills
Microsoft Word – Intermediate level
Microsoft Excel – Intermediate level (Advance level are advantageous)
Microsoft PowerPoint – Advanced level
ERP system(s)
Google suite of products
Behavioural Skills – Management
Awareness of the marketing environment
Delivering strategy
Driving change
Leading people
Delivering performance
Working with complexity
Managing professionally
Customer thinking
Collaborating and Co-operating
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