Key Responsibilities:
Client Engagement:
Assist clients in selecting insurance plans tailored to their specific needs and circumstances.
Respond promptly to inquiries, concerns, and requests for assistance via online chat, email, or phone.
Claims Management:
Monitor and expedite the processing of insurance claims through automated systems.
Collaborate with clients and healthcare providers to ensure accurate documentation and prompt claim resolution.
Investigate and resolve claim disputes and discrepancies.
Data Analysis and Reporting:
Analyze insurance data to identify trends, assess risk, and improve insurance offerings.
Generate reports and insights to support decision-making and enhance customer experiences.
Policy Compliance:
Stay updated on insurance regulations, policies, and industry standards changes.
Ensure clients are informed about policy updates and compliance requirements.
Customer Education:
Educate clients on their insurance policies’ benefits, coverage limitations, and exclusions.
Provide guidance on preventive healthcare measures and wellness programs offered through insurance plans.
Technical Support:
Assist clients in navigating online insurance portals, mobile apps, and other digital tools.
Troubleshoot technical issues and facilitate resolutions.
Qualifications
Bachelor’s degree in a relevant field (e.g., healthcare management, business administration, or computer science).
Strong understanding of medical insurance terminology, policies, and procedures.
Proficiency in using AI-driven tools and technologies.
Excellent communication skills, both written and verbal.
Customer-centric approach with a focus on enhancing the client experience.
Analytical mindset and the ability to interpret data for decision-making.
Adaptability to rapidly evolving technologies and insurance industry changes.
Additional Information
This role may require occasional evening or weekend hours to accommodate client needs.
Training and ongoing education on AI and insurance technologies will be provided.
The Assistant Medical Insurance Executive will report to the Insurance Operations Manager.
How to apply; Send your application to hr@kenbright.co.ke to reach us on or before 22nd September 2023 and quote “Insurance Executive” in the email subject line. Only shortlisted candidates will be contacted.
Apply via :
hr@kenbright.co.ke
