The main responsibility of the jobholder will be to Implement and administer operation process policy framework and ensure excellent services to achieve profitability.
Job Description
Maintain customer service excellence at the branch level.
Banking hall and call management.
Custodian of tools of trades and stationaries.
Branch operational risk management.
Manage customer onboarding process.
Cash and float management.
Ensure security procedures are adhered to and monitor general physical security of the branch.
People Management.
Review and action on reports according to laid-down instructions
Submission of periodic reconciliation reports.
Cross-sell and up-sell the bank products.
Grow transactional income at the branch.
Any other official duty assigned from time to time.
Knowledge; Skills and Experience required for this Role
Bachelors’ degree in business related field.
5-6 years Working experience
Interpersonal skills
Organization skills
Confidentiality
Integrity
Analytical skills.
Proficiency in MS Office
Product Knowledge
People Management skills.
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Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 4th October 2024 at 5:00pm.
Apply via :
hr@rafiki.co.ke
