Assistant Manager, Consumer Collections CX Analyst, Customer Experience

Job Purpose Statement

Managing the assigned portfolio at risk while implementing suitable debt management strategies so as to minimize impairment. A clearly defined strategy for following up and returning the accounts to full performing status must be documented on each name

Ideal Job Specifications
Academic:

 University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

 Computer literate
 Relevant professional qualification in Banking, Risk Management and Law an added advantage.
 Legal knowledge is highly desirable

Desired work experience:

 At least 4 years work experience in a bank or financial services institution of which at least 2 years should have been in remedial management (Debt Collections and/or Recoveries).

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