CARE International in Kenya is looking for a well-organized and highly motivated individual who are result-oriented to fill the position mentioned below.
Job Score:
CARE has a commitment to gender, equity and diversity in our workplace and operations. CARE respects and values diversity and does not discriminate on the basis of race, sex, gender identity, sexuality, ethnicity, age, disability, religion or politics. This is reflected in our recruitment decisions which are made entirely through a transparent, merit-based selection process. All CARE staff are required to comply with the Code of Conduct and Prevention of Sexual Exploitation and Abuse (PSEA) policies. CARE is committed to protecting the rights of the communities whom we serve, and therefore reserves the right to conduct background checks and other screening procedures to ensure a safe, dignified work environment
JOB SUMMARY:
The purpose of this position is to provide technical support in Information Technology to staff in the region through installation, establishment, maintenance, usage and update of new technology and Software for data processing and communication and application in the Dadaab and other camps.
RESPONSIBILITIES AND TASKS:
Provide Network Management
Design, develop and maintain Computer networks.
Update software e.g. antivirus and apply patches on operating systems and office applications
Trouble shooting and providing preventive maintenance services on the ICT equipment for Dadaab DMO and Camps
Manage information security by continuously backing up information and applying the appropriate anti virus software
Work with ICT coordinator in evaluating the ICT systems on a continuous basis
Provide technical advisory services in relation to new or appropriate technology for office use
Work with ICT coordinator and individual departments in processing ICT budgets
Maintain inventory of ICT equipment for DMO, IFO, Dagahley and Hagardera camps.
Liaise with vendors on ICT equipment repair, raise PRs for approvals by ICT coordinator
Provide Help Desk Support to all Users
Provide technical support for staff in the use of computers, software and other communication of the equipment
Providing support in the use of ICT equipment for presentations
Troubleshoot software and hardware at Dadaab DMO and Camps
Help in giving specifications for new ICT equipments to be purchased for Dadaab field Office and camps
Advice users on IT best practice on issues of ICT equipment, internet and email usage
Identify ICT equipments that needs replacements
Database Management & Administration
Maintain high availability on the client side for Scala database systems and Internet/Intranet/Email to users
Provide backup support to Financial Systems (Scala) and other major databases.
Run systems off-line information back-ups and manage the off-site storage.
Responsible for Scala user creations, access controls and ensures data integrity and maximum uptime
Provide Computer Training to Users
Training staff on need basis on the various relevant ICT applications
Work with the ICT coordinator to prepare annual training calendar
Prepare training manuals and guidelines and IT Tips to users.
Assist the ICT Coordinator in Administration of
LTK Fiber & Safaricom WIMAX (Troubleshooting Both links in liaison with the internet service providers and Monitor bandwidth utilization using bandwidth monitoring devices in place. Perform Security Management of firewalls and routers)
Mail Server (Create and delete users on the Mail server, give rights to Staff to access shared resources on LAN, perform a daily data backup for Staff Mail Database and shared folders.)
Any other duty assigned by supervisor
Whenever applicable, the holder is required to perform any other job related to his work
AUTHORITY:
Supervise computer repairs/servicing works at site
Supervise communications masts servicing
CONTACTS/KEY RELATIONSHIPS:
In day to day work, he/she relates with:
Managers
Coordinators
Supervisors
Officers
Users
UNHCR and Sister Agencies
DIRECT REPORTS.
N/A
WORKING CONDITIONS:
The position is based at Dadaab Main Office (DMO) with frequent movements to Hagadera, IFO and Dagahaley camps as well as any other extension camps and program sites. This is a none-family working station. Hot weather is prevalent throughout the year with limited basic amenities. Road movement to and from work station to Garissa, as well as, inter-camp movement must be under police escort (Scheduled convoys). The incumbent must strictly adherence to security instructions all the time. It is a six days work station with a compensatory time off according to CTO policy. The incumbent may to travel to Nairobi office occasionally to perform official responsibilities as will be required
The incumbent shall reside in the CARE compound while executing official duties and shall obey and adhere to residential compound regulations.
QUALIFICATIONS:
Degree in IT/Computer Science or related field from a recognized institution
At least 2 years working experience in an IT positions in a busy environment
CCNA certificate is an added advantage
Competencies: Able to work under harsh, risk and extreme conditions, good judgment and problem solver.
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